Shipping policy

Last updated: August 11, 2026

This Shipping Policy explains how Morrow & Vale processes and delivers orders placed through vigrova.com.

Order processing

Orders are typically prepared and dispatched within 1–2 business days after payment is confirmed. Business days exclude weekends and public holidays. During high-volume periods, processing may take longer. If a material delay affects your order, we will contact you using the details provided at checkout.

Estimated delivery

Most orders arrive within 5–10 business days after dispatch. Delivery times are estimates, not guarantees, and can be affected by the destination, carrier operations, weather, customs processing, public holidays, or other events outside our reasonable control.

Shipping availability and charges

Available delivery destinations, methods, and shipping charges are shown at checkout before payment. If we cannot ship to an address, the order cannot be completed for that destination.

Tracking

When tracking is available, tracking details are sent to the contact information provided with the order. Tracking may take additional time to update after the carrier receives the parcel.

Address accuracy

Customers are responsible for providing a complete and accurate delivery address. Contact us as soon as possible if an address needs to be corrected. We cannot guarantee an address change after an order has been dispatched, and additional carrier or reshipment charges caused by an incorrect address may be the customer’s responsibility.

Customs, duties, and taxes

For international orders, import duties, taxes, or customs charges may apply unless the checkout expressly states that they are included. Any such charges imposed by the destination country are the customer’s responsibility.

Delivery problems

If an order is delayed, arrives damaged, contains the wrong item, or appears to be lost, contact us at vigrovalabs@gmail.com with the order number and relevant details. For damaged or incorrect items, contacting us within 72 hours of delivery with clear photographs helps us resolve the issue quickly. This request does not limit any mandatory rights available under applicable law.

Contact

Questions about shipping can be sent to vigrovalabs@gmail.com.