Refund policy

Last updated: August 11, 2026

We want you to be confident in your purchase from Morrow & Vale. This policy applies to eligible purchases made through vigrova.com.

72-day return period

You may request a return within 72 calendar days after the order is delivered. To begin a return, email vigrovalabs@gmail.com with your order number and the reason for the return. Do not send an item back until return instructions have been provided.

Return eligibility

To qualify for a change-of-mind return, the item must be unused, unworn, in the same condition in which it was received, and returned with its original packaging, accessories, and proof of purchase. We may reduce or refuse a refund where an item has been used, damaged after delivery, or returned incomplete, except where applicable law requires otherwise.

Non-returnable items

Gift cards, downloadable or digital goods, personalized goods, perishable goods, and sealed health or personal-care goods that have been opened cannot be returned for change of mind. Any product-specific exception will be disclosed before purchase. These exceptions do not limit rights relating to defective, damaged, or misdescribed goods.

Damaged, defective, or incorrect items

Inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us as soon as possible. Providing the order number and clear photographs within 72 hours of delivery helps us assess and resolve the issue promptly. This 72-hour request does not remove any mandatory consumer rights.

Return shipping

For an approved change-of-mind return, the customer is responsible for return shipping and any related carrier charges. If we confirm that an item was damaged, defective, or sent incorrectly, Morrow & Vale will provide an appropriate remedy and cover reasonable return shipping where required.

Refunds

After an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the refund. Original shipping charges are not refundable for change-of-mind returns unless required by law.

Exchanges

The quickest way to obtain a different item is to complete an approved return and place a new order. Where practical, we may offer a direct replacement for a damaged, defective, or incorrect item.

Order cancellations

Contact us promptly if you need to cancel an order. We will try to help, but cancellation cannot be guaranteed after processing or dispatch has begun.

Mandatory rights

Nothing in this policy excludes or limits consumer rights that cannot lawfully be excluded or limited in the customer’s jurisdiction.

Contact

Return and refund requests can be sent to vigrovalabs@gmail.com.