Return request 30 calendar days From delivery.
Return postage Customer-paid For change-of-mind returns.
How to return
Email postmaster@nimaor.com with your order number and the items you wish to return. We will provide return instructions. Send items back within 14 calendar days of notifying us, unless applicable law allows longer.
Item condition & costs
Items should be clean, unwashed and unworn beyond an indoor try-on, with tags attached. Include the original packaging where available. Where permitted, we may deduct for loss in value caused by handling beyond what is needed to inspect or try on the item.
You pay return postage for a change-of-mind return. Original delivery charges are not refundable for these returns except where required by law. Any lawful product-specific exclusions will be stated before purchase.
Damaged, faulty or incorrect items
Contact us promptly with your order number and details; photographs help us assess the issue. For damaged, faulty or incorrect items, we will arrange an appropriate remedy and cover reasonable return postage. Contact us before sending the item back so we can provide return instructions.
Your refund
Following prompt inspection, approved refunds are issued to the original payment method within 10 business days of receiving the return, or earlier where required by law. Where a refund is due on proof of return, that rule applies. Your payment provider may need additional processing time.
Your statutory rights
This policy does not limit mandatory cancellation, refund or faulty-goods rights. Eligible UK/EU withdrawals include a refund of standard outbound delivery where required.
Policy effective date
Effective 2 November 2026 at 10:27 UTC. Orders placed before this update retain the return terms that applied when purchased. Contact customer care if you need a copy of the previous policy.